TECH SUPPORT

NEED SOME HELP !???!  CALL 800-205-0650

At OLSON & IVES we're known for our tech support.  We've been doing it for many years using Remote Login services and good old fashioned phone support.  We always support our products for our regular customers.  Sometimes though people are looking for a little extra help and we can provide that.

POSTALMATE Complete Package Setup                 

  • Perhaps you've acquired your equipment from another source--purchased, begged, borrowed-- however you got it, but now you don't know where to begin with setting it all up?  Would you like to have an expert do the work for you allowing you to focus on your business?  We can help you with that! Your equipment does need to meet basic PostalMate hardware requirements for us to provide service. Check here for current requirements.  Also, your computer must be connected to the internet and you must be available during the setup. To avoid interruptions we require this service be done during your non-business hours.
  • What's included in our support service:  Once you have purchased PostalMate software from PC Synergy (800-485-6901) we'll be ready to start. After you've gathered all your equipment and required cables we will use Remote Login to access your computer, with your permission. We will make sure your version of Windows is current and download any needed updates, install your PostalMate software and your POS hardware and test to insure proper function. We'll also network PostalMate on multi-station POS systems if needed. We were the first in the industry to provide Remote Login services and we do remote support everyday. Many of our customers report we've "saved the day" when they've been in a jam.
  • COST FOR FULL SYSTEM SETUP IS $285 for services up to four hours. Over four hours the rate is $85 per hour, billed in 15 minute increments.
  • This is the same award winning service that is automatically included with our PostalMate Premium and Standard POS Hardware Packages.
  • For more information or to schedule service please give us a call at 800-205-0650 or drop us an email at info@olsonives.com. Thank you.

HOURLY SUPPORT SERVICES

Perhaps you only need help with a few items. Our rate for technical support services is $85 per hour, billed in 15 minute increments, with a minimum charge of $35. For more information or to schedule service please give us a call at 800-205-0650 or drop us an email at info@olsonives.com. Thank you.